Customer service.

When maximum availability matters.

We tailor our maintenance works and services to your plant and operating conditions.

Help Desk 24/7

Our staff will support you, either on site or by remote maintenance, wherever you need it. Our round-the-clock service keeps your production plant operating smoothly.

Help Desk 24/7: +41 (0)58 678 80 82

  • Outside normal working hours, a fixed callout fee will be charged.
    Flat-rate callout charge: CHF 400.00 (excl. VAT)
  • Working hours: Mo – Tue 07:30 – 12:00 and 13:15 – 17:00 / Fri 07:30 – 12:00 and 13:15 – 16:00.

  • The work done, consumables and spare parts are charged at cost.

  • Our GeneralTerms and Conditions of Business (GTC) are applicable.

  • For clients with a Support contract, the terms and conditions of the Service Level Agreement (SLA) are applicable.

Operational support.

7 x 24h On-call organisation.


Smooth production.

Value-added services.

Long-term equipment service life.

Consulting and training.

Maximum efficiency. Throughout the entire service life.

Professional competence and experience

Our maintenance works and services are based on a profound knowledge of equipment, decades of experience in operating, maintaining, and expanding process plants and on a high-performance Service Organisation.

  • Minimum unscheduled down time
  • Quick rectification of faults and restoration of system functionality
  • Maximum service life
  • High overall equipment efficiency/productivity

Maintenance 4.0

Smart maintenance

Maintenance Management System JAG MMS.

The JAG MMS enables plant owners to operate and maintain their infrastructure and production facilities in an efficient, cost effective and compliant way.

Your contact person

Stefan Schulze

Head of Customer Service

T +41 32 374 3 30