JAG operates an On-Call Organisation which
attends to analysis and rectification of a reported fault within the shortest
By way of a Service Level Agreement (SLA), JAG guarantees the quality of service, such as scope of service, availability and response time, as well as speed.
7x24H Help Desk
JAG operates a 7x24 h Help Desk, which takes calls and, depending on the fault and plant, either forwards the calls directly to appropriate specialists or arranges a callback.
The On-Call Organisation is composed of specialists from the PLANT CONSTRUCTION and AUTOMATION areas who possess detailed knowledge of the plant and can access the plant's control system remotely at any time.
The specialists tasked with analysis and troubleshooting use a ticketing system to document the reported fault as well as the state of progress in solving the problem.
The answering and processing or forwarding of calls and provision of feedback to the plant operator are governed by defined standard procedures. All steps are recorded in the Ticketing System.
In the event of faults, our specialists will provide support to you by remote maintenance so that your production system can be restored to normal functioning as quickly as possible.
Remote IT support
For maximum plant availability and reliability, a perfectly functioning IT infrastructure is essential.
We offer tailored services to achieve that.
Leader in process technology. Engineering and construction of turnkey process plant for the food, pharmaceutical and biotech industries. Plant engineering, basic engineering, plant construction and process automation are all part of our range of services, as too is the implementation of process control technology. Our automation solution and process control systems (MES, SCADA, PLC) are made to measure for the process industry.