CUSTOMER SERVICE

When smooth production counts

Our maintenance works and services are based on a profound knowledge of equipment, decades of experience in operating, maintaining and expanding process plants and on a high-performance Service Organisation.

We tailor our maintenance works and services to your plant and operating conditions. 

ADVANTAGES

  1. Minimum unscheduled down time
  2. Quick rectification of faults and restoration of system functionality
  3. Maximum service life
  4. High overall equipment efficiency and productivity
 

SERVICE LEVEL AGREEMENT SLA

We offer service contracts with specified service features and agreed quality of service.

An SLA contains the agreed plant- and client-specific services allowing the plant to be operated long-term with maximum effectiveness and to be expanded and upgraded at any time.

ADVANTAGES

  1. Services tailored to the plant and client requirements
  2. Service guarantees
  3. Maximum system availability and productivity across the entire service life
  4. Maximum overall equipment efficiency (OEE)
  5. Value retention of the process plant and control system
 

HOTLINE 7/24H: +41 (0)31 381 18 20

Our staff will support you, either on site or by remote maintenance, wherever you need it. Our round-the-clock service keeps your production plant operating smoothly.

  • Outside normal working hours, a fixed callout fee will be charged.
  • Flat-rate callout charge: CHF 400.00 (excl. VAT)
  • The work done, consumables and spare parts are charged at cost.
  • Our General Terms and Conditions of Business (GTC ) are applicable.
  • For clients with a support contract, the terms and conditions of the Service Level Agreement (SLA) are applicable.

Normal working hours:

MO–FR / 07:30 – 12:00 and 13:15 - 17:00

 

OPERATING AND MAINTENANCE DOCUMENTS

We provide our clients’ operational and maintenance staff with online access to operating, maintenance and training manuals.  

Contact

Head of Customer Services

Jonas Nyffeler

+41 (0)32 374 30 87

j.nyffeler@jag.ch

Jonas Nyffeler, Head of Customer Services at JAG Jakob AGzoom
 
 

JAG Jakob Ltd
Process Technology
Industriestrasse 20
CH-2555 Brügg

T +41 (0)32 374 30 30
F +41 (0)32 374 30 31
jagpt@jag.ch

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Leader in process technology. Engineering and construction of turnkey process plant for the food, pharmaceutical and biotech industries. Plant engineering, basic engineering, plant construction and process automation are all part of our range of services, as too is the implementation of process control technology. Our automation solution and process control systems (MES, SCADA, PLC) are made to measure for the process industry.